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Joseph Goodall - Director
In 1989, Joseph teamed up with the late Dudley Griffiths to form GGIB. SInce leaving GRE, Joseph has completed a Diploma of Financial Services (Insurance Broking) and a Certificate of Business Studies (Insurance) and has continued to be an associate of the Australian Insurance Institute and is a QPIB. Joseph is a former director of NIBA and considers chairing the 1990 NIBA convention as one of the highlights of his prolific career. Joseph is widely regarded throughout the insurance industry as being a leader in the broking field and his reputation among underwriters speaks for itself.
Email: joseph.goodall@ggib.com.au
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John Griffiths - Director
John has over 30 years of experience in the insurance broking industry and joined GGIB as a director in 1989. He is a QPIB, holds a Diploma of Financial Services and is an affiliate of the Australian Insurance Institute. John Specialises in providing insurance solutions to large commercial and motor fleet customers. John is also a key creative influence in the establishment of our scheme products and identifying opportunities with industry associations and buying groups.
Email: john.griffiths@ggib.com.au
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Benjamin Goodall - General Manager
Ben has a Bachelor of Commerce degree from Monash University and a Graduate Diploma of Insurance from Deakin University. He has been actively involved in the company since 1994 leading to his appointment as the brokerage's General Manager in 2004. Additionally, Ben is one of our most aggressive brokers and personally manages many of the GGIB major accounts. He is also responsible for the development of the office systems and procedures, staff recruitment, business planning, financial accounting, budgeting, industry research, and ensuring compliance within the firm is held to exacting standards.
Email: benjamin.goodall@ggib.com.au
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Nathan Goodall - Broking Operations Manager
Nathan is a qualified solicitor who previously practiced law at a national top-tier law firm Clayton Utz. He holds a bachelor of Commerce, Bachelor of Laws and a Master of Insurance and is responsible for monitoring and motivating the brokerage's sales team. Nathan's core strength lies in formulating insurance programs for commercial customers and providing tailor-made recommendations to suit the insured's relevant industry. Nathan also acts as a Sessional Lecturer at Deakin University's Master of Insurance and Risk Management Program and is responsible for updating the course content to reflect the forever changing insurance landscape.
Email: nathan.goodall@ggib.com.au
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Kerrie Depalma - Office Manager
Kerrie joined GGIB all the way back in 2000. Due to her qualifications, skill and tenure with the firm, Kerrie has recently taken on the thankless task of office management. Kerrie is a Qualified Practicising Insurance Broker and has a Diploma Of Financial Services (Insurance Broking). Kerrie also holds a Statement of Attainment for the Advanced Diploma and has Responsible Officer recognition. Kerrie is qualified in all areas of commercial insurance and works closely with the General Manager and the Directors.
Email: kerrie.depalma@ggib.com.au
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Ian Simpson - Senior Account Executive
Ian has more than 30 years experience in the insurance industry, both as an insurance broker with GGIB and formerly as a branch manager of insurance companies NZI and QBE. Ian relates to clients at all levels and is dedicated to providing the best possible service to a wide range of clients. Ian holds a Diploma of Financial Services and is an Associate of the Australian Insurance Institute.
Email: ian.simpson@ggib.com.au
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Jo-Anne Foster - Senior Account Executive
Jo-Anne holds a Diploma of Financial Services and Diploma of Business Studies (Insurance). She has spent 28 years in the insurance industry in various roles. The knowledge gained while working at an international insurance broking firm in Melbourne, as a manager of a local insurer and her years spent with GGIB help her to provide the best possible technical knowledge and service to a wide variety of clients. Jo-Anne also ensures that all of the staff at GGIB comply with the continuing education requirements set down by the National Insurance Brokers Association.
Email: joanne.foster@ggib.com.au
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Sheree Surace - Account Executive
Sheree joined GGIB in 2000, some 10 years ago when our firm was a much smaller operation. Sheree is a part time contributor these days, balancing family life and a developing career. Sheree is a Qualified Practicing Insurance Broker and helps manage many of the firm's domestic and wholesale accounts given her extensive history at the firm with many of our larger customers. Currently Sheree is on maternity leave.
Email: sheree.surace@ggib.com.au
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Amanda Mercer - Account Executive
Amanda began her career at GGIB in 2003. She is a Qualified Practicing Insurance Broker and has completed her Diploma in Financial Services (Insurance Broking) in full. Her long time at the firm sees her familiar with many of the firm's larger clients and her experience enables her to assist our senior brokers in providing excellent service standards.
Email: amanda.mercer@ggib.com.au
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Karah Bothwell - Account Executive
Karah is one of our many standout staff, and truly mature beyond her age. Karah is a qualified Insurance Broking professional, and at her young age is making headway into becoming a seasoned veteran. Karah is heavily involved in many of our larger commercial accounts, and assists the sales team in various functions to ensure they are able to provide the best possible advice and service.
Email: karah.bothwell@ggib.com.au
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Paul Fleming - Account Executive
Paul joined our office as our Claims Manager in 2008 after working with QBE Insurance as a Technical Claims Manager for a period of five years. Paul's experience and understanding of our client's needs has helped him to develop a formidable claims team with an aggressive approach to the prompt settlement of claims. Paul is now part of the GGIB sales team and is using his experience, strong customer focus and enthusiasm to help GGIB grow and develop.
Email: paul.fleming@ggib.com.au
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Afrulla Sortino - Claims Manager
After recently moving to the Goulburn Valley, Afrulla quickly sought out Griffiths Goodall's as her favoured employer, with our size allowing Afrulla to capitalise on her extensive previous claims area experience. Afrulla has spent more than 10 years in corporate claims roles, including experience as a Senior Claims Consultant specialising in compulsory third party common law. Afrulla brings young and eager professionalism to our rapidly growing organisation.
Email: afrulla.sortino@ggib.com.au
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Mark Thompson - Trainee Broker
Mark's tertiary and career background in teaching is not the most obvious path to a career in Insurance Broking. This is not uncommon in our industry, which to this date lacks clear education and entry points. Mark's motivation levels, and the skills he has developed in his previous appointments, will ensure he is an asset for our firm and our clients for many years to come. Mark is currently being trained in the many facets of our firm to ensure he has a grasp for our client's needs.
Email: mark.thompson@ggib.com.au
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Sue Cairns-Netherton - Account Executive
Previously our office manager, Sue has maken a recent lifestyle choice and is now a part time contributor at our firm. Her wealth of knowledge and history at our firm ensures she is still a considerable asset. Sue has over 30 years of experience in the general Insurance industry and has worked at both multi-national and privately owned insurance brokerages. Her love of travel has seen her spend time abroad as a missionary in Africa, Kosovo and Iraq, establishing refugee camps and rebuilding medical facilities.
Email: mailto:sue.cairns.netherton@ggib.com.au
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Lorraine Belcher - Claims Technician
Lorraine is one of our most experienced staff; her wealth of knowledge and previous experience managing claims is a large asset to our firm. Having spent more than 10 years in claims management in the Insurance Broking space, Lorraine is more than equipped to handle and assist clients manage their claims. In an age when insurers themselves are providing less and less claims service and technical advice, Griffiths Goodall is able to differentiate itself by having quality claims personnel in Afrulla and Lorraine.
Email: lorraine.belcher@ggib.com.au
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Laura Belcher - Front Of House
Laura is the first face you see when you come to our premises at 22 Welsford Street, Shepparton. Laura is a keen and bright personality, a perfect fit for one of the busiest Insurance Brokerages in Australia. Laura has a large amount of experience in retail service and administration and will be able to direct any query in the right direction.
Email: laura.belcher@ggib.com.au
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Lucy Taylor - Account Executive
Lucy is Griffith's Goodall's newest addition to our rapidly growing team. With 5 years of experience in a similarly large sized Melbourne Insurance firm, Lucy starts in our broking team with the knowledge necessary to advise our clients immediately. With extensive experience in managing a retail portfolio, Lucy is looking to expand her broking skills and is assisting our commercial broking team.
Email: lucy.taylor@ggib.com.au
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Jarod Hitchcock - Account Executive
Jarod's interest in providing quality Insurance Programmes, and a believe that our value as brokers can best be displayed when a client suffers a significant loss, are two of his biggest strengths that have seen his recent move to Griffiths Goodall. Jarod has significant experience in retail and commercial Insurance Broking, as well as a large amount of experience in claims management and general client service. Jarod is keen to advance his career to the next level and is one of our firm's brightest young prospects.
Email: jarod.hitchcock@ggib.com.au
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Jakara Henderson - Retail Account Executive
Griffiths Goodall has always been committed to training young people in the Goulburn Valley, and Jakara is not an exception. Jakara is the next in a long line of young people that have begun early employment with our firm, many of whom are still with us. Jakara is keenly learning the Insurance Broking industry, and is currently involved in assisting our qualified account executives in a number of areas.
Email: jakara.henderson@ggib.com.au
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Grace McGregor - Retail Account Executive
Grace is the most recent addition to the GGIB stable, having spent her formative employment years at another firm. Grace holds retail insurance qualifications, and is working in that area of our business as well as providing administration and reception support.
Email: grace.mcgregor@ggib.com.au
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Jodie Montagner - Account Executive
When Jodie applied for a role at GGIB after many years at other Insurance houses, her years of experience made the decision to hire her a "no brainer". Jodie's honed broking skills together with her great attitude have made her quickly an integral part of our team. Jodie is involved in all aspects of commercial and retail insurance broking.
Email: jodie.montagner@ggib.com.au
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Kelly Brun - Account Executive
Kelly has considerable and varied experience in the general broking industry. Having spent the majority of her career with our firm, Kelly is highly technical and considerate of our client's requirements. Kelly predominantly assists our senior account executives in servicing a diverse list of GGIB client's, from large truck operators to grain storage facilities.
Email: kelly.brun@ggib.com.au
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Rhonda Dearnaley - Financial Assistant
Rhonda brings years of finance and accounting experience to our firm, and holds the role of supervising and transacting all of our firms payments and account functions. Rhonda works closely with our Directors and Management to ensure the firm always remains compliant with all licensing requirements, and is the last link in a long chain between our customers and the end service and products.
Email: rhonda.dearnaley@ggib.com.au
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Rochelle Mullane - Account Executive
Rochelle has vasts amounts of both general insurance and insurance broking experience, having spent time on both sides of the insurance fence in her career. Rochelle is GGIB's newest staff member, and is settling well into our team of qualified technicians. Rochelle's role will be in the commercial broking sector, assisting GGIB to service and support some of our most valued clients.
Email: rochelle.mullane@ggib.com.au
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Michael Stephens - Financial Services Authorised Representative
Michael Stephens has 10 years experience as a financial planner and has been working with GGIB since 2005. He holds a Bachelor of Applied Science, Graduate Diploma of Education, Master of Business Administration and Master of Financial Planning. Michael provides advice to clients on superannuation, retirement planning and personal risk insurances. Michael also works with business owners to develop a program to manage business risk in the areas of succession planning and the loss of a business keyperson.
Email: michael.stephens@ggib.com.au
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